About Us
What is Credit App?
Credit App is a platform that connects customers with lenders (banks) in Canada. Our main goal is to make the process simple for everyone involved.
Credit App is used to send applications to lenders. Customers, in turn, use the app to provide their banking information or other documents to confirm their income, allowing lenders to make an approval decision. After receiving an approval, dealers and customers can use Credit App to manage and submit documents to complete the credit application process.
Is it safe to link my bank accounts?
At Credit App, your information security is our top priority. The technology we use has received SOC 2 status, which is the gold standard of security compliance for all financial software. We never see or store your banking login credentials, your banking data is safe with us. We approve thousands of Canadians every month to help them access the most affordable credit options.
Why should I connect my bank accounts?
By connecting your accounts, you provide lenders access to a summary of 365 days of your banking history. Lenders use this information to consider offering you an approval that is not solely based on credit history.
What do I do if I'm having trouble connecting?
If you're having issues connecting your account, please take a look at the guided steps to help get you through.
What do I do if I can't connect my bank?
If your bank is not integrated or you are unable to connect, please reach out to your finance broker for alternative options.
If you have any additional questions, you can reach the income support team by email at support@creditapp.ca or by text/SMS at 362673