1. Try logging in to your online banking (not mobile banking app) on an internet browser like safari or google chrome.

2. Once logged in, make sure all of your information is up to date on your banking profile (phone number, email address, your security questions are all created, your current password meets your banks security criteria)

3. Go back to your messages or email and try the income verification link again.

4. On your mobile app or online banking, go to your settings or security. Turn off or disable your biometrics login (faceID or fingerprintID) if you have this turned on.

5. Once complete, in settings or security turn on or enable 2-step verification also known as 2FA or 2 Factor.

6. Go back to your messages or email and try the income verification link again.

If you are still having issues connecting and you have followed all of the above steps, please contact the income support team by clicking the button below, email support@creditapp.ca or by text/SMS at 362673